Get in touch

Last updated: 2026-11-01T15:04:36+00:00

There is no contact form on this page and there is no phone number, because we would rather have a written record than a conversation nobody can check afterwards.

Email

Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.

Account, payment and bonus questions

The gaming platform is where this kind of thing gets resolved, not us. For speed on everyday matters, use live chat in your account; documents and formal complaints belong instead with the platform's own support email. We simply have no access to accounts from this website, so an email to us cannot reopen an account, release a withdrawal, or restore a bonus.

What to include

• The case is found using the email address your account is registered with.
• Give the date and the time down to the minute, plus your time zone.
• A screenshot if the problem is something visible on screen.
• A transaction reference, needed if the query is payment-related.

Those four items in hand, we can typically look into a case without delay. A day is lost when these are absent, since the first reply just asks you for them.

Response times

A fixed number of hours is not something promised on this page. The time of day affects it, and a pledge that cannot survive the graveyard shift is worse than never offering one. Our replies go out strictly in arrival order.

Complaints

If your issue is still there after the platform has replied, ask again in writing and push it through their complaints procedure. If nothing more can be done there, the authority that granted the licence comes next, listed in the platform's footer.